This Privacy Policy explains how HUGGING AUTO LIMITED (“we,” “our,” or “us”) collects, uses, and protects information related to the purchase and use of the MOKUKU AI Robot Driving Companion (First Generation) and its associated services.

By purchasing or using MOKUKU, you agree to this Privacy Policy. If you do not agree, please do not use or purchase the product.

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1. Information We Collect

Personal Information:
When you make a purchase, contact customer service, or subscribe to updates, we may collect limited personal information such as your name, email address, shipping address, and payment information.
All payment information is processed securely by authorized third-party payment providers — we do not store your full payment details.

Offline Product:
The MOKUKU AI Robot Driving Companion (First Generation) operates entirely offline.
It does not collect, store, or transmit any usage, driving, voice, or technical data.
The device functions independently and does not connect to the Internet, Bluetooth, or any cloud-based service.

2. How We Use Your Information

• To process and fulfill your orders;

• To deliver your purchased product and provide customer service;

• To send order confirmations, updates, or important safety notices;

• To respond to inquiries or warranty claims;

• To send marketing communications only if you have opted in.

We do not use or analyze any data from your MOKUKU device, as no data is collected or transmitted.

3. Data Sharing

We may share your personal information only with trusted third-party service providers who assist in payment processing, order fulfillment, or customer support.
These providers are required to protect your information and use it only for the purposes we specify.
We do not sell, trade, or rent users’ personal identification information to others.

4. Security

We adopt industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you;

• Request correction or deletion of your personal data;

• Withdraw your consent for marketing communications at any time.

You can exercise these rights by contacting us at service@mokukushop.com.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your purchase;

• Provide customer service;

• Comply with legal obligations or resolve disputes.
  After these purposes are fulfilled, your data will be securely deleted or anonymized.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will take effect immediately upon posting on our official website.
Your continued use of the MOKUKU product after updates are published constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 service@mokukushop.com